Call center

The Data Age Solutions team executed a comprehensive solution that involved:

1. Server and Virtual PBX Setup:

   • Establishing a robust server infrastructure to support the client’s communication needs.
   • Implementation of a Virtual Private Branch Exchange (PBX) for seamless call routing.

2. Integration of GSM Gateway to VoIP:

   • Streamlining communication channels by integrating GSM gateway technology with VoIP solutions.

3. SIP Extensions Setup:

   • Creating SIP extensions for efficient internal communication within the call center.

4. CRM System Implementation:

   • Introduction and setup of a Customer Relationship Management (CRM) system for streamlined customer interactions.

5. Analytics Reports:

   • Providing analytical insights to enhance decision-making processes within the call center.

6. Training:

   • Conducting comprehensive training sessions to empower the client’s team in utilizing the new system effectively.

The implemented solution resulted in the establishment of a 24-hour communication center where individuals nationwide could connect and seek assistance on a myriad of issues. The inbound and outbound calls were seamlessly managed under the short code 393.

Expansion to Botswana:

Building on our success in Zimbabwe, Data Age Solutions replicated this impactful solution in Botswana in 2021, extending the reach and capabilities of our client’s communication centers.

Outcome:

• Empowered Communication: The setup enabled a 24/7 communication center, fostering nationwide connectivity.
• Efficient Operations: The integrated system streamlined inbound and outbound calls, enhancing overall efficiency.
• Analytics-Driven Decision Making: The introduction of analytics reports provided valuable insights for strategic decision-making.

At Data Age Solutions, we continue to pioneer transformative solutions that amplify communication capabilities. This project exemplifies our commitment to innovation, client success, and technological excellence.