With over a decade of expertise, we have been at the forefront of business transformation through innovative digital solutions. Our unwavering dedication to excellence sets us apart in the dynamic landscape of technology, ensuring that every partnership with us is a journey toward success.



55 Bargate Road, Mt Pleasant, Harare



Project Portfolio: Transforming Communication Centers in Zimbabwe and Botswana

At Data Age Solutions, we take pride in our transformative projects that reshape communication landscapes. In 2019, we embarked on a mission to empower our client in Zimbabwe by setting up servers and implementing a robust VoIP call center solution integrated with a GSM gateway. Simultaneously, we introduced a Customer Relationship Management (CRM) system, revolutionizing the way our client engages with its audience.

Solution Provided

The Data Age Solutions team executed a comprehensive solution that involved:

  1. Server and Virtual PBX Setup:

    • Establishing a robust server infrastructure to support the client’s communication needs.
    • Implementation of a Virtual Private Branch Exchange (PBX) for seamless call routing.
  2. Integration of GSM Gateway to VoIP:

    • Streamlining communication channels by integrating GSM gateway technology with VoIP solutions.
  3. SIP Extensions Setup:

    • Creating SIP extensions for efficient internal communication within the call center.
  4. CRM System Implementation:

    • Introduction and setup of a Customer Relationship Management (CRM) system for streamlined customer interactions.
  5. Analytics Reports:

    • Providing analytical insights to enhance decision-making processes within the call center.
  6. Training:

    • Conducting comprehensive training sessions to empower the client’s team in utilizing the new system effectively.

The implemented solution resulted in the establishment of a 24-hour communication center where individuals nationwide could connect and seek assistance on a myriad of issues. The inbound and outbound calls were seamlessly managed under the short code 393.

Expansion to Botswana:

Building on our success in Zimbabwe, Data Age Solutions replicated this impactful solution in Botswana in 2021, extending the reach and capabilities of our client’s communication centers.


  • Empowered Communication: The setup enabled a 24/7 communication center, fostering nationwide connectivity.
  • Efficient Operations: The integrated system streamlined inbound and outbound calls, enhancing overall efficiency.
  • Analytics-Driven Decision Making: The introduction of analytics reports provided valuable insights for strategic decision-making.

At Data Age Solutions, we continue to pioneer transformative solutions that amplify communication capabilities. This project exemplifies our commitment to innovation, client success, and technological excellence.

February 29, 2024
Call center